We’ve moved! To read, go to http://metrics.net/blog/2010/08/avoid-call-center-schizophrenia-from-pay-for-performance-%e2%80%93-part-2-of-a-2-part-blog-series/
Filed under: Call Center Agents, Call Center Training, for External Relationships, for Internal Relationships Tagged: balanced agent scorecard, call center, call center agents, Pay for Performance
