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Avoid Call Center Schizophrenia from Pay for Performance – Part 1 of a 2-Part...

A few weeks ago, I was reading an interesting article about schizophrenia.  It talked about the statistics, symptoms and treatment for this terrible disease.  At first I was alarmed by the recent...

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Avoid Call Center Schizophrenia from Pay for Performance – Part 2 of a 2-Part...

We’ve moved!  To read, go to http://metrics.net/blog/2010/08/avoid-call-center-schizophrenia-from-pay-for-performance-%e2%80%93-part-2-of-a-2-part-blog-series/ Filed under: Call Center Agents, Call...

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